Frequently Asked Questions
Find quick answers about orders, shipping, returns and shopping with LilWhiskers.
How long does delivery take?
Orders are usually processed within 24 hours. Delivery times may vary depending on your location, the shipping provider and order volume.
Will I receive tracking information?
Yes. As soon as your order has been shipped, you'll receive a shipping confirmation by email with your tracking number.
Can I return my order?
Yes. We offer a 30-day return policy. For full details, please see our Returns Policy.
What if my item arrives damaged?
Please check your order as soon as it arrives. If an item is damaged, faulty or incorrect, please contact us as soon as possible so we can make it right.
Are your products suitable for both dogs and cats?
Our collections are clearly organised for dogs and cats. Please read the product description to make sure the item is suitable for your pet.
How can I contact LilWhiskers?
You can reach us anytime through our contact page. We’re happy to help with questions about your order, shipping, returns or our products.
Can I change my order after placing it?
If your order hasn’t been processed or shipped yet, changes may still be possible. Please contact us as soon as possible.
Do you offer deals or discounts?
Yes. LilWhiskers regularly offers special promotions, selected deals and discounts for pet lovers.