Privacy Policy – LilWhiskers

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1) Introduction and Contact Details of the Controller

1.1

We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when you use our website. Personal data means all data by which you can be personally identified.

1.2

The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

LilWhiskers
Da-Vinci-Straße 15
69115 Heidelberg
Germany
Tel.: +49 176 4357 6300
Email: support@lilwhiskers.com

The controller responsible for processing personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

2) Data Collection When Visiting Our Website

2.1

When you use our website for informational purposes only, meaning if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the website server, known as “server log files”. When you access our website, we collect the following data that is technically necessary for us to display the website to you:

• The website visited
• Date and time of access
• Amount of data sent in bytes
• Source/referrer from which you accessed the page
• Browser used
• Operating system used
• IP address used, where applicable in anonymised form

Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to subsequently review server log files if there are specific indications of unlawful use.

2.2

For security reasons and to protect the transmission of personal data and other confidential content, such as orders or enquiries sent to the controller, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the “https://” string and the lock symbol in your browser bar.

3) Hosting & Content Delivery Network

3.1 Shopify

For the hosting of our website and the display of page content, we use the system of the following provider:

Shopify International Limited
Victoria Buildings, 2nd Floor
1–2 Haddington Road
Dublin 4, D04 XN32
Ireland
“Shopify”

Data is also transferred to:

Shopify Inc.
150 Elgin St
Ottawa, ON K2P 1L4
Canada

All data collected on our website is processed on the provider’s servers. We have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

In the event of data transfer to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

3.2 Cloudflare

We use a content delivery network provided by:

Cloudflare Inc.
101 Townsend St
San Francisco, CA 94107
USA

This service enables us to deliver large media files, such as graphics, page content or scripts, more quickly via a network of regionally distributed servers. Processing is carried out to protect our legitimate interest in improving the stability and functionality of our website in accordance with Art. 6(1)(f) GDPR.

We have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-U.S. Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision by the European Commission.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, which are small text files stored on your device. Some of these cookies are automatically deleted after closing the browser, known as “session cookies”, while others remain on your device for a longer period and allow page settings to be stored, known as “persistent cookies”. In the latter case, you can find the storage duration in the overview of your browser’s cookie settings.

If individual cookies used by us also process personal data, processing is carried out in accordance with Art. 6(1)(b) GDPR for the performance of a contract, in accordance with Art. 6(1)(a) GDPR in the case of consent given, or in accordance with Art. 6(1)(f) GDPR to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the website visit.

You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them, or exclude the acceptance of cookies for certain cases or in general.

Please note that if you do not accept cookies, the functionality of our website may be limited.

5) Contacting Us

When you contact us, for example via contact form or email, personal data is processed exclusively for the purpose of handling and responding to your enquiry and only to the extent necessary for this purpose.

The legal basis for processing this data is our legitimate interest in responding to your enquiry in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6(1)(b) GDPR.

Your data will be deleted when it can be inferred from the circumstances that the matter in question has been finally clarified, provided that there are no statutory retention obligations to the contrary.

6) Use of Customer Data for Direct Marketing

GoDaddy

Our email newsletters are sent via the following provider:

Go Daddy Operating Co LLC
14455 North Hayden Road
Suite 226
Scottsdale, AZ 85260
USA

On the basis of our legitimate interest in effective and user-friendly newsletter marketing, we pass on the data you provide when registering for the newsletter to this provider in accordance with Art. 6(1)(f) GDPR so that the provider can send the newsletter on our behalf.

Subject to your express consent in accordance with Art. 6(1)(a) GDPR, the provider also carries out statistical performance analysis of newsletter campaigns using web beacons or tracking pixels in the emails sent, which can measure opening rates and specific interactions with the contents of the newsletter. Device information, such as time of access, IP address, browser type and operating system, is also collected and evaluated, but not combined with other data sets.

You may withdraw your consent to newsletter tracking at any time with effect for the future.

We have entered into a data processing agreement with the provider, which protects the data of our website visitors and prohibits disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-U.S. Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision by the European Commission.

7) Data Processing for Order Handling

7.1

To the extent necessary for contract processing for delivery and payment purposes, the personal data collected by us is passed on to the commissioned transport company and the commissioned financial institution in accordance with Art. 6(1)(b) GDPR.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we process the contact details you provided when ordering in order to personally inform you within the scope of our statutory information obligations in accordance with Art. 6(1)(c) GDPR. Your contact details are used strictly for the purpose of notifications about updates owed by us and are processed by us only to the extent necessary for the respective information.

To process your order, we also work with the service providers listed below, who support us wholly or partly in carrying out concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

7.2 Use of Payment Service Providers

Apple Pay

If you choose the “Apple Pay” payment method provided by Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, payment processing is carried out via the “Apple Pay” function of your iOS, watchOS or macOS device by charging a payment card stored in Apple Pay.

Apple Pay uses security functions integrated into the hardware and software of your device to protect your transactions. To authorise a payment, you must enter a code previously defined by you and verify the payment using the Face ID or Touch ID function of your device.

For the purpose of payment processing, the information you provide during the order process, together with information about your order, is transmitted to Apple in encrypted form. Apple then encrypts this data again using a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay in order to carry out the payment. Encryption ensures that only the website through which the purchase was made can access the payment data.

After the payment has been made, Apple sends your device account number and a transaction-specific dynamic security code to the original website to confirm successful payment.

Where personal data is processed in the transmissions described above, processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6(1)(b) GDPR.

Apple stores anonymised transaction data, including the approximate purchase amount, approximate date and time, and information as to whether the transaction was successfully completed. Anonymisation completely excludes personal identification. Apple uses the anonymised data to improve Apple Pay and other Apple products and services.

If you use Apple Pay on an iPhone or Apple Watch to complete a purchase made via Safari on a Mac, the Mac and the authorising device communicate via an encrypted channel on Apple servers. Apple does not process or store any of this information in a format that can identify you personally. You can disable the option to use Apple Pay on your Mac in your iPhone settings. Go to “Wallet & Apple Pay” and disable “Allow Payments on Mac”.

Further information on data protection with Apple Pay can be found at:
https://support.apple.com/de-de/HT203027

Google Pay

If you choose the “Google Pay” payment method provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, payment processing is carried out via the Google Pay application on your mobile device running at least Android 4.4 “KitKat” and equipped with an NFC function, by charging a payment card stored in Google Pay or a verified payment system, such as PayPal.

To authorise a payment via Google Pay for an amount exceeding EUR 25, you must first unlock your mobile device using the verification method set up on it, such as facial recognition, password, fingerprint or pattern.

For the purpose of payment processing, the information you provide during the order process, together with information about your order, is transmitted to Google. Google then transmits your payment information stored in Google Pay to the original website in the form of a one-time transaction number, which is used to verify that payment has been made. This transaction number does not contain any information about the actual payment details of the payment methods stored in Google Pay, but is created and transmitted as a one-time valid numerical token.

In all transactions via Google Pay, Google acts only as an intermediary for the processing of the payment transaction. The transaction is carried out exclusively between the user and the original website by charging the payment method stored in Google Pay.

Where personal data is processed in the transmissions described above, processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6(1)(b) GDPR.

Google reserves the right to collect, store and evaluate certain transaction-specific information for each transaction made via Google Pay. This includes the date, time and amount of the transaction, merchant location and description, a description of the purchased goods or services provided by the merchant, photos attached by you to the transaction, the name and email address of the seller and buyer or sender and recipient, the payment method used, your description of the reason for the transaction and, where applicable, the offer associated with the transaction.

According to Google, this processing is carried out exclusively in accordance with Art. 6(1)(f) GDPR on the basis of its legitimate interest in proper accounting, verification of transaction data and optimisation and maintenance of the functionality of the Google Pay service.

Google also reserves the right to combine the processed transaction data with other information collected and stored by Google when using other Google services.

The Google Pay Terms of Service can be found here:
https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de

Further information on data protection with Google Pay can be found here:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de

PayPal

One or more online payment methods from the following provider are available on this website:

PayPal Europe S.à r.l. et Cie, S.C.A.
22–24 Boulevard Royal
L-2449 Luxembourg

If you select a payment method from the provider where you make payment in advance, your payment data provided during the order process, including name, address, bank and payment card information, currency and transaction number, as well as information about the contents of your order, will be passed on to the provider in accordance with Art. 6(1)(b) GDPR.

In this case, your data is passed on exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

If you select a payment method where we make payment in advance, you will also be asked during the order process to provide certain personal data, such as first and last name, street, house number, postcode, town or city, date of birth, email address, telephone number and, where applicable, data relating to an alternative payment method.

In order to protect our legitimate interest in determining your solvency in such cases, this data is forwarded by us to the provider for the purpose of a credit check in accordance with Art. 6(1)(f) GDPR.

On the basis of the personal data provided by you and further data, such as shopping basket, invoice amount, order history and payment experience, the provider checks whether the payment option selected by you can be granted with regard to payment and/or default risks.

The credit report may contain probability values, known as score values. Where score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. Address data is included in the calculation of score values, among other things, but not exclusively.

You may object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may still be entitled to process your personal data where this is necessary for contractual payment processing.

Shopify Payments

One or more online payment methods from the following provider are available on this website:

Shopify International Limited
Victoria Buildings
1–2 Haddington Road
Dublin 4, D04 XN32
Ireland

If you select a payment method from the provider where you make payment in advance, such as credit card payment, your payment data provided during the order process, including name, address, bank and payment card information, currency and transaction number, as well as information about the contents of your order, will be passed on to the provider in accordance with Art. 6(1)(b) GDPR.

In this case, your data is passed on exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

8) Web Analytics Services

Shopify Analytics

This website uses the web analytics service of the following provider:

Shopify International Limited
Victoria Buildings, 2nd Floor
1–2 Haddington Road
Dublin 4, D04 XN32
Ireland

Data is also transferred to:

Shopify Inc.
150 Elgin St
Ottawa, ON K2P 1L4
Canada

Using cookies and/or comparable technologies, such as tracking pixels, web beacons and algorithms for reading device and browser information, the service collects and stores pseudonymised visitor data, including information about the device used, such as IP address and browser information, in order to evaluate user behaviour on our website for statistical analysis and to create pseudonymised usage profiles.

Among other things, this enables the analysis of movement patterns, known as heatmaps, which show the duration of page visits and interactions with page content, such as text input, scrolling, clicks and mouse-overs. Pseudonymisation generally excludes direct personal identification. No combination with clear data about your person collected in any other way takes place.

All processing described above, in particular the reading or storing of information on the device used, is carried out only if you have given us your express consent in accordance with Art. 6(1)(a) GDPR. You can withdraw your consent at any time with effect for the future by deactivating this service in the cookie consent tool provided on the website.

We have entered into a data processing agreement with the provider, which protects the data of our website visitors and prohibits disclosure to third parties.

In the event of data transfer to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

9) Website Functionalities

Google reCAPTCHA

On this website, we use the CAPTCHA service of the following provider:

Google Ireland Limited
Gordon House
4 Barrow St
Dublin, D04 E5W5
Ireland

Data may also be transferred to:

Google LLC
USA

For the visual design of the CAPTCHA window, the provider uses Google Fonts, meaning fonts loaded from the internet by Google. This does not involve the processing of any additional information beyond the information already transmitted to Google through the functionality of reCAPTCHA.

The service checks whether an input is made by a natural person or abusively by machine and automated processing, and blocks spam, DDoS attacks and similar automated malicious access. To ensure that an action is performed by a human and not an automated bot, the provider collects the IP address of the device used, identification data of the browser and operating system type used, as well as the date and duration of the visit, and transmits this data to the provider’s servers for evaluation. Cookies may be used for this purpose, meaning small text files stored in the browser of the device.

If the processing described above is based on cookies, these are only set if you have given us your express consent in accordance with Art. 6(1)(a) GDPR. You can withdraw your consent at any time with effect for the future by deactivating this service in the cookie consent tool provided on the website.

If the processing described above is carried out without the use of cookies, the legal basis is our legitimate interest in determining individual responsibility on the internet and preventing abuse and spam in accordance with Art. 6(1)(f) GDPR.

We have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-U.S. Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision by the European Commission.

10) Tools and Other Services

Cookie Consent Tool

This website uses a cookie consent tool to obtain valid user consent for cookies and cookie-based applications that require consent.

The cookie consent tool is displayed to users when they access the website in the form of an interactive user interface, on which consent for certain cookies and/or cookie-based applications can be granted by ticking boxes. By using the tool, all cookies and services requiring consent are only loaded if the respective user gives the corresponding consent by ticking the relevant box. This ensures that such cookies are only set on the user’s device if consent has been given.

The tool sets technically necessary cookies to store your cookie preferences. As a rule, personal user data is not processed in this context.

If, in individual cases, personal data such as the IP address is processed for the purpose of storing, assigning or logging cookie settings, this is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and therefore in the legally compliant design of our website.

A further legal basis for processing is Art. 6(1)(c) GDPR. As the controller, we are subject to the legal obligation to make the use of technically non-essential cookies dependent on the respective user’s consent.

Where required, we have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

Further information about the operator and the setting options of the cookie consent tool can be found directly in the corresponding user interface on our website.

11) Rights of the Data Subject

11.1

The applicable data protection law grants you the following data subject rights, namely rights of access and intervention, against the controller with regard to the processing of your personal data. For the respective conditions of exercising these rights, reference is made to the legal basis stated:

• Right of access in accordance with Art. 15 GDPR
• Right to rectification in accordance with Art. 16 GDPR
• Right to erasure in accordance with Art. 17 GDPR
• Right to restriction of processing in accordance with Art. 18 GDPR
• Right to notification in accordance with Art. 19 GDPR
• Right to data portability in accordance with Art. 20 GDPR
• Right to withdraw consent given in accordance with Art. 7(3) GDPR
• Right to lodge a complaint in accordance with Art. 77 GDPR

11.2 Right to Object

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST AS PART OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU MAY EXERCISE YOUR OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

12) Duration of Storage of Personal Data

The duration of storage of personal data is determined by the respective legal basis, the purpose of processing and, where applicable, additionally by the respective statutory retention period, such as retention periods under commercial and tax law.

When personal data is processed on the basis of express consent in accordance with Art. 6(1)(a) GDPR, the data concerned is stored until you withdraw your consent.

If statutory retention periods exist for data processed in the context of contractual or quasi-contractual obligations on the basis of Art. 6(1)(b) GDPR, this data is routinely deleted after the retention periods have expired, provided that it is no longer required for the performance or initiation of a contract and/or there is no legitimate interest on our part in continued storage.

When personal data is processed on the basis of Art. 6(1)(f) GDPR, this data is stored until you exercise your right to object under Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

When personal data is processed for the purpose of direct marketing on the basis of Art. 6(1)(f) GDPR, this data is stored until you exercise your right to object under Art. 21(2) GDPR.

Unless otherwise stated in the other information in this policy regarding specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

Copyright Notice

This Privacy Policy was created by the specialist lawyers of IT-Recht Kanzlei and is protected by copyright:
https://www.it-recht-kanzlei.de

Last updated: 14 May 2026, 16:26:45